Account Information

1. How do I get a Physician Portal account?
   Contact your CLH Sales Representative or call (808) 677-7998.
2. How much does it cost to sign up for a Physician Portal account?
   Access to the website is free.
3. Why was I logged out of the Physician Portal?
   It is important to us to protect your privacy and secure your lab information. After signing into the Physician Portal and if your keyboard remains idle for 10 minutes or more, you will be automatically signed out of the Physician Portal. We recommend you sign out of the Physician Portal when you are finished viewing your information or if you need to step away from your computer. Please keep your Physician Portal username and password confidential.
4. How do I close my Physician Portal account?
   Contact your CLH Sales Representative or call (808) 677-7998 to begin the account closure process. Note when you close your Physician Portal account, you will no longer be able to sign in to the Physician Portal.

Lab Report

1. Am I able to view pathology reports?
   Yes, you are able to view pathology reports resulted after November 2013. Pathology reports dated on or prior to November 2013 may not be available on the Physician Portal. If this is the case or if you are having problems viewing a lab report, please contact your client account service representative.
2. Am I able to save or print and share my lab reports?
   Yes, you are able to save lab reports in Portable Document Format (PDF) or print them directly from the Physician Portal. Note to view saved or to print lab reports, you must have a PDF reader (e.g., Adobe Acrobat Reader) installed on your electronic device.

Other Questions

1. What tools do I need to access this website?
   You must have an electronic device with an internet connection and internet browser. For optimal viewing we recommend one of the following browsers with java-script enabled:

   • Internet Explorer 9.x or higher
   • Google Chrome 36.x or higher
   • Safari 6.x or higher
   • Mozilla Firefox 35.x or higher

   To view saved or to print lab reports, you must have a Portable Document Format (PDF) reader (e.g., Adobe Acrobat Reader) installed on your electronic device.
2. Who do I contact if I have other questions?
   Please contact your CLH Sales Representative or call (808) 677-7998.